Help Center
Plain-language answers to the questions we get most about booking, payment, check-in, and cancellations.
Browse our cabins on the Listings page, open the cabin you like, choose your dates and number of guests, and select Reserve to continue to our secure checkout. Your confirmation email arrives shortly after your payment goes through.
Yes. The guest who books must be at least 21, unless a cabin's listing states a different age, and must stay for the whole reservation. We may ask for proof of age, such as a valid driver's license or state-issued ID. Guests under the minimum age must be accompanied by a parent or legal guardian for the entire stay.
We don't offer holds or soft reservations. A cabin is yours once your payment goes through at checkout. If you're coordinating with others, book early or contact us and we'll help.
For a longer stay, contact us with your dates and we'll check what's possible. Our cabins are vacation rentals for temporary stays only, so they can't be used as a permanent residence.
We accept major credit and debit cards through our secure checkout. Payments are processed by Stripe, so we never store your card details. The card must be yours or one you're authorized to use, and we may ask for proof, such as a government-issued ID matching the name on the card.
Yes, automatically. If you book more than 30 days before check-in, you pay 50% at booking and the remaining 50% is charged to the same card 30 days before check-in. If check-in is 30 days away or less, the full amount is due at booking.
The first charge happens at checkout: the 50% deposit, or the full amount if check-in is within 30 days. On a split payment, the balance is charged automatically 30 days before check-in. Your confirmation email shows that date and amount, and we email a receipt when the balance is charged.
No. Your booking summary itemizes everything before you pay: the nightly rate, the cleaning fee, any card processing fee, and the state and local lodging taxes for your cabin's location. The only charges after booking are the ones our Guest Rental Agreement describes, such as damage or a house-rule violation.
Check-in is after 4:00 PM and check-out is by 10:00 AM, local time: Eastern in Menlo, Georgia and Central in Mentone, Alabama. Early check-in or late check-out must be requested and approved in advance, and may carry an extra charge. Staying past check-out without approval can be billed as a late-departure fee of up to one night's rental.
About a week before your stay, we email your arrival guide with door codes and directions. If it hasn't arrived, check your spam folder or contact us and we'll resend it.
Yes. You can check in any time after 4:00 PM. If you'll arrive later than 11 p.m., please let us know in advance.
Most of our cabins are reached by gravel roads in mountain terrain, and some driveways are steep. If you're arriving by motorcycle or towing a trailer, check the cabin's amenities or contact us before you book and we'll point you to the most accessible cabins.
Email us at ambassador@enjoyuniquestays.com or call +1 (423) 500-7300. Tell us right away about anything that needs fixing or feels unsafe, so we can respond. In an emergency, call 911. Power outages are outside our control, but please let us know about one promptly; we can't offer refunds for them.
Yes. Every cabin comes with bed linens, towels and everyday essentials like soap and toilet paper, plus cookware, dishes and silverware. Kitchenware is stocked for the cabin's maximum guest count, with starter supplies to get you going. Each cabin's page lists its full amenities.
Yes, at both Highland Gulf Retreat and Canyon Falls Cabins. Internet is provided as a courtesy: we work to keep it reliable but can't guarantee uptime or speed, and it can't be used for anything illegal. We also can't guarantee particular TV channels, and pay-per-view isn't available.
Our cabins are made for family and friends getting away together. Events, commercial photography and filming need our written permission in advance, and tents or other structures need our approval. Planning something beyond a normal stay? Contact us first.
Some cabins may have exterior security cameras, for example at entry points or on the porch, for safety and security. They may record audio and video and are there to monitor the property while it is empty.
Please leave by 10:00 AM. Before you go, set thermostats to 72°F in summer or 68°F in winter, start the dishwasher (or wash and put away the dishes), bag the trash for the outdoor bins, leave used towels in the bathroom, put furniture and remotes back where you found them, and lock up. There's no need to strip the beds. If you leave something behind, tell us within 24 hours; you'll cover return shipping and a handling fee. The full list is in our check-out instructions.
No. Smoking, vaping and illegal or non-prescription drugs aren't allowed anywhere on the property, including porches, decks and outdoor areas. If we find evidence of smoking or drug use, a cleaning and deodorizing fee of at least $300 applies.
Responsible drinking is fine for bookings of up to 6 adults. A group of 7 or more adults drinking alcohol counts as a party and needs our approval at least 24 hours before check-in. Unapproved parties, loud gatherings and fireworks aren't allowed and can lead to eviction without a refund. Quiet hours run from 10 p.m. to 7 a.m.
Each cabin's page shows how many guests it sleeps, and that number can't be exceeded without our written permission. Only the guests listed on your reservation may stay; each undeclared guest is charged at least $50 per day.
Please don't bring a fire pit: fires must stay in the pits we provide, with an adult supervising. Charcoal grills can't go on decks, and if your cabin has one, bring your own charcoal. Turn off fireplaces, fire pits and propane tanks when you're done. Each cabin's page lists its grill and fire features.
Yes. Don't add anything to the water, including bath oils (extra cleaning fees apply), remove loose items before getting in, and put the cover back on securely when you're done. Like every amenity, hot tubs are unsupervised and used at your own risk.
No. Every cabin is weapon-free: no firearms, ammunition or dangerous weapons, including replicas. Firearms left behind after checkout incur a fee of at least $100 and are turned over to local law enforcement. ATVs, dirt bikes and other off-road vehicles are also prohibited, with a minimum $200 charge and immediate eviction without a refund.
Not from household outlets or the cabin's electrical system. Please use public charging stations unless a cabin specifically provides an approved on-site charger. Unauthorized charging carries a minimum $200 fee.
Reservations made through third-party platforms (such as Airbnb, Vrbo, or Booking.com) are governed by the cancellation policies of those individual channels. Direct website bookings cancelled within 30 days of arrival are non-refundable and due in full. Cancellations 30+ days before arrival forfeit the 50% deposit paid at time of reservation, and no further balance is charged. Direct bookings cancelled within 24 hours of booking receive a full reimbursement minus credit card processing fees.
Optional travel protection is available through a licensed insurance agency, not through us. Plans can cover prepaid, nonrefundable trip costs if you cancel or cut a trip short for a covered reason, and an upgraded plan adds Cancel for Any Reason coverage, which reimburses part of your cost if you cancel for a reason not otherwise covered. Because cancellations within 30 days of arrival aren't refundable, we strongly recommend it, ideally soon after booking, since some benefits must be bought within a limited time of your deposit. See plans at enjoyuniquestays.rentalguardian.com.
Weather doesn't change our cancellation policy. We also can't be responsible if a cabin becomes unusable for reasons outside our control, such as severe weather, natural disasters or utility outages. That's what travel protection is for, so we recommend it for every trip.
It's rare, but ownership changes or major repairs can occasionally take a cabin out of service. If that happens, we may move you to a comparable cabin. If none is available, you can choose another available cabin, with any price difference credited or charged, or receive a full refund.
Leaving early doesn't reduce the cost of your stay: once you're within 30 days of arrival, your reservation is due in full. Guests asked to leave because of disturbances, noise complaints or illegal activity don't receive a refund. If something affected your stay, please contact us so we can look into it.
These answers summarize our Guest Rental Agreement & House Rules. If anything here differs, the agreement applies.
We’re happy to help. Reach out by email or phone and a real person from our team will get back to you.
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